Variety, Opportunity, Support. Proud face of customer service

In-Store Customer Advisors

Ready for an exciting new challenge? Join the best in the business. Our customer-centric, highly motivated (and above all) friendly Customer Advisors pride themselves on their ability to build solid rapport with our customers, establishing their needs and helping them on their journey to transforming their homes. Challenging, rewarding and varied, as one of the proud faces of our Customer Advisor team, you can find endless opportunities to shine. The key to success in this role is drive, passion, and dare we say obsession, for customer service. So, if you’re passionate about creating beautiful homes, obsessive about elevating the customer experience, and ready for a retail career with a difference, we’re ready for you.

To see if you are right for the role why don’t you take our In-Store Customer Advisor quiz below?

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Could you be the best in the business?

Think a job as an in-store Customer Advisor with Carpetright could be the right fit for your career? Fast-forward your job search with our interactive quiz. You’ll get a taste of some of the real scenarios you’d face within the role, and the opportunity to choose from different responses. The results can help you decide whether you’d like to proceed with an application and join the best in the business.

Could you be the best in the business?
Question 1/6
Question 1

As an Advisor in store, you’ll take pride in selling customers products that they love and which suit their needs. You’ve helped a customer choose some luxury carpet and underlay and prepared a quote. Although the customer is happy with their choice, they say the price for the underlay is over budget. How would you respond?

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Question 2

Some of your customers have home visits booked today and you’re due to have a day off tomorrow. Customers often call or email soon after a home visit to ask questions or confirm that they want to go ahead and order. What would you do?

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Question 3

You’ve successfully helped a customer choose the best carpet to transform their home, but the total is over their budget, and they think it might be too much. How would you respond?

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Question 4

There’s never a dull moment here - multi-tasking and managing customers in store, online, and on the phone is standard. A customer has just entered the store whilst you’re emailing another customer. What’s the best way to respond?

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Question 5

We know that you’ll take greater pride in working for us if you get to work in a way that suits you best. Rate how true each statement is for you (1 - Strongly disagree; 2 - Disagree; 3 - Neither agree nor disagree; 4 - Agree; 5 - Strongly agree).

I love helping others – we’re stronger together.

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I focus best when I’m working towards a specific goal.

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I love working as part of a team

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Question 6/6
Question 6

While you’re preparing a quote to fast-forward a customer’s kitchen floor order, they show you a photo on their phone and you notice that they’re also having some decorating done in their lounge. How do you respond?

Great job

Great job! Based on your answers it seems like a role as an In-Store Customer Advisor with us would be a perfect fit for you! We’d love you to apply. Check out our current vacancies and fast-forward your retail career here.

Great job

Good job

Your answers show there is real potential for you to thrive in a role with us as an In-Store Customer Advisor. Check out our current vacancies and apply here or you can click here to find out more about the Customer Advisor role first.

Good job

Thanks for showing your interest

Based on your answers, it seems like this might not be the most suitable position for your skillset. Luckily, there are many other opportunities for you to get involved and become one of the best in the business. Click here (add link) to find out more about working for us or here (add link) to see our list of vacancies and apply.

Thanks for showing your interest

Flexibility and more

Expect the unexpected! A valuable part of our in-store team, the proud faces of our Customer Advisor teams are those who crave variety. One minute they might be advising customers, the next arranging finance, or dealing with room measurements. Most of all, they have a genuine desire to help, and delight our customers. As we recognise that not everyone can (or wants to) work full time, we’re always open to discuss a flexible working pattern to fit your circumstances.

  • Along with a professional and friendly approach, a good dose of enthusiasm and world-class people skills, our customer advisor team is a place for those with:

    • An obsession for elevating the customer experience.
    • A keen interest in home interiors/design.
    • The ability to build rapport and gain trust quickly.
    • The ability to work to, and meet, set sales targets.
    • Self-motivation, with the ability to use your own initiative.
    • A flexible approach to working hours across the week, including weekends and evenings.
    • A can-do, will-do, approach.
    • Some retail experience is preferred, but not essential.
  • With first-class training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic brand. To get you off to a flying start, you can also expect:

    • A 3 week-long induction course, including remote accessible online learning options, webinars, live training via Microsoft Teams etc.
    • The opportunity to meet and learn from our CEO on your very first day.
    • Sessions with several heads of department covering our product and service range.
    • Practical activities to demonstrate our sales techniques and how we measure up to the competition.
    • The opportunity to practice what you have learned before being signed off as an official Graduate by our Training and Development team.
    • Ongoing, post-induction training, including role-specific e-learning courses, ensuring you are always ahead of the curve.
    • A generous staff discount scheme.
    • Part of a rapidly growing group.
    • Life Assurance.
    • Sick pay scheme.
    • Career progression.
    • Ongoing training.
  • Our Customer Advisors can expect a fulfilling career path towards becoming an expert in their field, with uncapped earning potential. Many make their journey into instore management by moving into Deputy Manager roles. Alternatively, they might transfer to an In-Home Customer Advisor role, providing more autonomy and variety, visiting our customers in their homes.

Hear from our team…

  • Dannii

    What makes Dannii’s store one of the best in the business?
    I take a lot of pride in making my customers happy. I’ve made a bit of a habit of getting quite a list of 5-star reviews under my belt, and I really do enjoy making my customers feel like taken care of when they order with me.


    Customer Advisor